Here at VehUp, we strive to ensure a hassle-free and clear process for cancellations and refunds. Please read the policy below to understand our terms and conditions.

1. Cancellation Policy

For Buyers

• All buyers are eligible to cancel their purchase within the warranty period if the vehicle has an engine-related issue, which wasn't disclosed at the time of the original purchase.
• Physical damages - dents, interior wear and tear, are not covered under the cancellation policy.
• Once the warranty period expires, cancellations are not accepted.

For Sellers

• Before a confirmed sale, any seller is able to withdraw their listing without any charges.
• The seller must comply with the refund process, if the cancellation has been done due to an undisclosed engine issue.

2. Refund Policy

Eligibility for refunds

• A full refund will only be provided for vehicles with engine-related issues that was not disclosed at the time of purchase.
• Physical damages such as scratches and dents on the vehicle make it ineligible for a refund.

Processing Time

• Refunds will be initiated immediately after approval.
• The refunded amount will be credited to the customer's account as per the payment provider's processing time.

For any cancellation or refund requests, please contact us within the warranty period for a quick resolve.

Thank you for choosing VehUp!